To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
All return costs are the responsibility of the customer, unless the item is deemed as faulty by Pilot. For your protection, please be sure to return your goods via tracked post. If the parcel is lost in the delivery process, it is the responsibility of the customer.
Please note that briefs are not accepted for exchange for hygiene purposes.