Pilot is located in Auckland, New Zealand. All orders are dispatched the next business day. Please allow 2-3 days for New Zealand deliveries and 4-10 days for international deliveries. Orders are dispatched between working hours (9am-5pm).

In some cases there may be delays with postage. This may be due to external factors and unfortunately we cannot be held accountable for these delays. Furthermore cancellations will not be accepted should a delivery be late.

A copy of your receipt will be provided via email. A hard copy of your receipt will also be provided upon receiving your purchase. It is important to hold on to a copy of your receipt should you have any problems with your purchase or wish to exchange your purchase.

To find out more about our international delivery fees, please reach out to us support@pilot.design. It is important to note that some destination countries may apply a duty tax upon arrival. This charge will not be payable by Pilot and will be the responsibly of the customer.