Shipping and Returns Policy
Pilot is located in Auckland, New Zealand. We pack and dispatch orders every day excluding the weekends. Please allow 2-3 days for New Zealand deliveries and 4-10 days for international deliveries.
Orders are dispatched between normal working hours (9am-5pm).
In some cases there may be delays with postage. This may be due to external factors and unfortunately we can not be held accountable for these delays. Furthermore cancellations will not be accepted should a delivery be late.
A copy of your receipt will be provided via email. A hard copy of your receipt will also be provided upon receiving your purchase. It is important to hold on to a copy of your receipt should you have any problems with your purchase or wish to exchange your purchase.
To find out more about our international delivery fees, please reach out to us firstname.lastname@example.org It is important to note that some destination countries may apply a duty tax upon arrival. This charge will not be payable by Pilot and will be the responsibly of the customer.
To be eligible for a return and refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please contact us within 2 days of receiving your order. Items sent back to us without first requesting a return will not be accepted.
All return costs are the responsibility of the customer, unless the item is deemed as faulty by Pilot. For your protection, please be sure to return your goods via tracked post. If the parcel is lost in the delivery process, it is the responsibility of the customer.